After your order is placed, you will receive an order confirmation e-mail. That's your sign that we're getting to work on your order!

Most orders are shipped the next business day after they are placed. We use USPS or UPS ground shippingfor all orders in the continental US. Orders arrive within 3-7 business days unless NextDay shipping options were chosen at checkout. Orders to Hawaii and Alaska also arrive in 3 -7 business days; orders to US Virgin Islands, Guam, Puerto Rico and Canada usually take about 2 weeks to arrive.

If you have an account with us, please Sign In and go to "My Orders". Click "View Order" underOrder Detail & Tracking. Next to the item(s) you will see the USPS or UPS tracking number. Click on it to see the status of your shipment. You also will receive an e-mail as soon as your order has shipped with tracking information. 

If we are unable to fill your order you will be notified via email. Your credit card/PayPal accountwill not be charged. You can also check the status online by signing in to your account and goingto "My Orders".

Smash Shoes range from women’s size 10 to women’s size 14. However, some styles only go upto size 13.

All orders in the continental USA ship via UPS.

Next business day. COVID staffing requirements may delay shipment by 3 business days. 

Smash Shoes has a 14-day return policy. All shoe returns must be received within 14 days of the delivery date and must be completely unworn. They arethoroughly checked upon return.

E-mail customercare@smashshoes.com with any questions regarding your return.